Standard Courses

Serve to LEAD (Leadership)

Download PDF (portuguese language)

A leadership course based on the fundamentals of a service culture either individual or organizational.
To Lead by service is one of the most recent researches of entities and recognized authors. (Mario Alonso Puig – Harvard Business School)
Join us in one or two days of self-analysis, reflection and self-development that you can apply personally and professionally.

To Whom:

Everyone with supervision or leadership roles either for just one person, a team, a department, an organization or a business.
If you wish to have more detailed information please feel free to contact us through:
welcome@top-service-academy.com

Serve to LEAD (Leadership)


Serve to RETAIN (Customer Loyalty)

Download PDF (portuguese language)

A customer service course adapted to the business, to each individual based on the service culture principals.
Service Culture isn’t limited to the contact with the customers.
We invite you to join us in one or two days of reflection about your way and effectiveness of customers and partners retention.

To Whom:

Everyone in the front line or in contact with the public either internal or external partners
If you wish to have more detailed information please feel free to contact us through:
welcome@top-service-academy.com


Serve to RETAIN (Customer Loyalty)


Serve to SELL (Sales course)

Download PDF (portuguese language)

A sales course where we analyze the consequences of the over application of upselling and cross selling – no filters!
Recent studies reveal the need to bring a personal purpose to every sales team or sales person (Daniel Pink – To Sell is Human).
Follow us in one or two days of discovering new styles of customers and sales technics.

To Whom:

Everyone in the sales business.
If you wish to have more detailed information please feel free to contact us through:
welcome@top-service-academy.com


Serve to SELL (Sales course)


Top Service – It’s your choice! (Outstanding Service)

To be Top Service is a way of being in life that brings undoubtedly return without financial investment.
Does it require any kind of investment? Yes! Emotional and Intellectual investment.
Come to work and find out with us the 7 choices of a Top Service individual, team or organization.

To Whom:

Customer Service, Outstanding service, to serve, service culture, relations, communication, happiness, sales….
If you’re interested in any of these subjects this course is for you!

If you wish to have more detailed information please feel free to contact us through:
welcome@top-service-academy.com
More contents about this course coming soon.

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